Abstract
Process mining provides techniques to extract process-centric knowledge from event data available in information systems. These techniques have been successfully adopted to solve process-related problems in diverse industries. In recent years, the attention of the process mining discipline has shifted to supporting continuous process management and actual process improvement. To this end, techniques for operational support, including predictive process monitoring, have been actively studied to monitor and influence running cases. However, the conversion from insightful diagnostics to actual actions is still left to the user (i.e., the “action part” is missing and outside the scope of today’s process mining tools). In this paper, we propose a general framework for action-oriented process mining that supports the continuous management of operational processes and the automated execution of actions to improve the process. As proof of concept, the framework is implemented in ProM.